AAISP Ideas

We will be looking at incorporating Be Planned Work and Outage posts.

This would be useful - we'll look at doing to show changes.

We'll pass this on to our web guys.

This has been suggested: http://useridea.rc.idea.informer.com/proj/?ia=1156 - please vote there for the idea, thanks!

We are working on better integration between services on clueless and the status page

We agree!!!

Unfortunately this site is hosted by a third party - in short because we couldn't find a suitable alternative.

We could write our own, but at the moment developers are working on other projects.

We will pass this on to the organisation who run this website!

There are a couple of ways customers can manage reverse DNS:

1) If the reverse is to be on a domain that we already run DNS for, then you can add A+Reverse entries, which will automatically add the reverse record.

2) If we don't run DNS for the domain that you want to use, then we can add that domain to the control pages and you can then add 'Reverse' records.

3) We can manually add the relevant in-addr.arpa zone to your control page, and you can add records.

4) We can delegate to your own nameservers - this is set up under the Login part of the control pages.

However, are you suggesting something simple, such as a page which lists your IP addresses, and a box to type in the reverse entry?

DNSSEC is on our engineering to-do list. We have a few other projects to complete first, but we are keen to provide full DNSSEC support.

It's a bit hard for us check sync rate on all lines as that involved running BT status tests, and we're limited to the number of tests we can run.

However, we do currently email when a line reaches a 135K BRAS rate, and perhaps that could be modified so that it emailed on a pre-defined BRAS rate, or perhaps one determined automatically based on the first ever BRAS rate we get from BT.

We'll discuss internally to see what would be best.

Thanks for the idea.
The invoice we send contains a PDF of the calls, and optionally an XML version too. Historic PDF and XML invoices are available from the Accounts system (http://bill.me.uk).
However, upon request Staff are able to generate csv export of the call stats.
if this idea has interest lots of votes the we may add a csv export option.

See & vote on: http://useridea.rc.idea.informer.com/proj/?ia=14141

Thanks for feedback, this has been passed on to our web developers...

We're looking to add this shortly...

The per-IP usage was removed when we changed our core routers. This feature is in the list to be implemented, and is a feature that is missed by customers and support staff alike :-)

We have a project under way to move our main web server on to new hardware (multi front-end servers using shared storage) in a different datacentre - once this work has been done we'll look in to whether being a mirror is feasible.

We do ask BT for updates, and often they are unable to provide any information. We will be review this with BT though.

We have a wiki at http://wiki.aaisp.org.uk/ -we welcome customers to add content, AAISP staff will add content too, and will try to keep it well organised. If we feel it's useful and working well then we'll officially launch it.

This is already in progress, it's taking time, but it is getting there. We have some final things to do on the ordering side and the billing. At the moment customers can order pstn lines from us, but we're unable to allow outgoing calls. -contact sales for more information.

This should be ok now.

This has been done. A 'Note' can be set on an individual line, which is then shown in search results and when viewing that line.

We'd like to better layout and organise the front page of the status page, as it can get cluttered and unclear which posts are important and current... Feel free to add comments on suggestions, but this will be looked in to.

It is linked to on the bottom of our web pages and the contact page, but now we're re-launched it, we'll make it more prominent. (eg from the control pages and status page)

We now have a feature to restrict to a single IP now. For a SIP phone or a phone server that would be fine. We are not planning to extend this to ranges or lists of IPs as it is a per-number setting.

Could the wiki be used for this? http://wiki.aaisp.net.uk

We've added a tickbox next to the Graph Opts boxes which will enable/disable the daylight hours overlay.
This is on a per-login basis, so when you log in to Clueless all graphs will use these settings.

The control pages will be re-vamped over time - eg we've recently updated the pages for controlling VoIP numbers. Other pages will follow over time.
We've added a drop-down of other domains on your account to the edit domain page, as well as some simple ordering of the DNS record table.

The Topic in the IRC channel now mentions this fact. Thank you.

Done - they shouldn't have been shown anyway. Thank you.

We are currently (ie now!), creating a new front page for the status page - this will make things much clearer and simpler. eg splitting the front page posts in to categories rather than a whole list.

Status pages have now been updated.

As the latter - uplink traffic from IPs is allowed where there are tickboxes.
The lines being up or down doesn't have an affect on this. If you have 2 lines, and an IP block is set for Primary on Line 1, and Secondary on line 2, then you can upload traffic on any line, but we will only send traffic to you on line 1. However, if line 1 goes down, then we'll send you the traffic on line 2 instead. I'll update the page to clarify. Thank you for the feedback.

You can use us for outgoing and use a different company for your incoming. You will need to purchase a number from us though - as our system requires a number. however, you don't need to publish that number or use it for incoming... A number just costs £1/month, so you'll just pay that and can make your calls. We can set the caller id at our end to match your real number if you like (there is an extra setup cost for that though).
I hope this helps.

Done.